Shipping

Shipping methods, delivery timelines & shipping policies.

What shipping methods do you offer?

All orders are shipped via FedEx Ground. Orders with a subtotal greater than $69.99 ship free. For all other orders, shipping is a $4.99 flat fee. Our team fulfills orders Monday - Friday (excluding major US holidays). If you place an order Monday -

Can I change the shipping address for my order after it has been placed?

If you've input the incorrect address for your order, please reach out to us ASAP using the contact form in our Help Center or by sending an email to [email protected]. We'll do our best to update the shipping address before your order is processed

What should I do if my order is marked as delivered but I haven't received it?

Please review the steps below before contacting our Customer Care team. 1. Verify the Address: Check the address provided for your order to ensure it's correct and not missing any necessary information (such as an apartment or suite number). If the a

What should I do if my product arrives damaged or broken?

If you receive a damaged or broken product, please reach out to our support team by sending an email to [email protected], with photos of your damaged item. This rarely happens but when it does, we'll make it right!. We will arrange for a replaceme

What is the status of my backordered items and when will they be shipped?

If your order is on backorder because one or more products are out of stock, rest assured that once the item is back in stock, we will fulfill and ship your order immediately. We apologize for the inconvenience – sometimes demand far exceeds what we